Welcome to Porsche Chandler

I rarely leave negative reviews, but my experience with this Porsche service department has been extremely disappointing. I purchased a 2021 Porsche Taycan approximately six months ago with only 18,000 miles on it. After driving it a few thousand miles, I brought the vehicle in to complete several Porsche software updates. Approximately 100 miles later, the car displayed a serious electrical system malfunction warning. The dealership kept the vehicle for about two weeks and informed me the issue had been resolved. However, less than a mile after leaving the dealership, the exact same warning returned. The vehicle then remained at the dealership for more than two additional months. After all that time, I was told they still could not definitively diagnose the root cause of the problem. Instead, I was presented with a list of expensive possibilities. First, I was told a rear electrical module might need replacement at a cost of approximately $16,000, with only a 40-60% chance of solving the issue. If that did not work, one of the drive motors might need replacement at a cost exceeding $20,000. If that still did not solve the problem, the battery pack could potentially be the cause. What concerns me is that extensive online discussions from other Taycan owners describe similar electrical system faults that ultimately resulted in battery-related repairs covered under Porsche’s battery warranty. Despite this, I was being asked to consider tens of thousands of dollars in out-of-pocket repairs before the battery system was even identified as the likely source of the issue. After more than two months in the shop, I still did not receive a definitive diagnosis. I was essentially being asked to authorize major component replacements through a process of elimination. The customer service aspect was equally disappointing. When I informed the service representative that I intended to contact Porsche Corporate regarding my experience, he responded by making a dismissive gesture—placing his hand behind his ear as if to say, “I can’t hear you,” or that my complaint did not matter. That behavior was unprofessional and completely inappropriate for a luxury brand dealership. I purchased this vehicle only six months ago, have barely driven it, and it has spent a significant amount of time sitting at the dealership without a solution. My experience has left me with serious concerns regarding both the dealership’s diagnostic capabilities and the level of customer service provided. I would strongly encourage prospective Taycan owners to thoroughly research long-term reliability, warranty coverage, and service support before making a purchase decision.

They always are friendly professional and respectful. Get the job done one time and right the first time

No response from service advisor after I asked about options following a quote to repair known defects in my car that was more than the car was worth.

My experience at Porsche Service was excellent. Todd explained everything clearly and in detail, making process easy to understand. He provided clear guidelines about service being performed. I truly appreciated his professionalism, communication, and attention to detail. Thank you!

Friendly service, fast service, nice environment, thorough inspection and recommendations, will recommend to come back.

Excellent service in all aspects. Always concerned about taking care of your beautiful Porsche to factory standards.

Amazing Service and Support! Candi the Sales rep was great! Amazing show room. Finance team and signing paperwork was easy process as well.

This is my 4th purchase from chandler Porsche and I keep coming back due to the excellent customer service and experience here.

Quite pricey for a battery replacement. I'll be shopping elsewhere in the future for my batteries.

First class dealership with talented staff. Scott Hageman is what you look for in a service advisor. Excellent communicator and very knowledgeable of the maintenance work being performed. Wish there were more like him in the dealerships that I frequent. In sales, Adam Frank is who I have worked with. Nothing but a positive experience each and every time. Top drawer.

Very enjoyable buying experience. No pressure from sales but very helpful and knowledgeable, even though we were buying a BMW at a Porsche dealer.

My wife and I had an exceptional experience with Scott Hageman at Porsche Chandler. From the start, his dedicated, honest, and pressure-free service made the entire process incredibly smooth and stress-free. It’s rare to find this level of genuine customer care these days. If you are visiting Porsche Chandler, do yourself a favor and ask for Scott—you'll be in the absolute best hands!

Have worked with Scott and Porsche Chandler for 5 years. Both have been very honest and provide excellent service.

I was out of town and other nearby porsche dealers could not help me quickly when i had a problem. Chandler Porsche got me in quickly, dx’d the problem, got parts and got me back on the road sooner than i expected. Very friendly. As an added bonus, my air conditioning vents, which barely blew air before, blow strong and cold! Highly recommend!!

Excellent customer service Scott is a great adviser and care about client and tried his best to resolved the issues